Privacy Policy
How we protect and manage your financial information
Last updated: February 2025
At wobutzenoopusi, we take your privacy seriously. When you're working with us on financial planning, you're sharing personal details about your money, goals, and life circumstances. That's not something we take lightly.
This policy explains how we collect, use, and protect your information under Australian privacy laws. We've written it in plain language because you shouldn't need a law degree to understand how your data is handled.
Information We Collect
The type of information we collect depends on how you're using our services. Financial planning requires different details than someone just browsing our educational content.
When you visit our website
Basic technical stuff gets logged automatically. IP addresses, browser types, the pages you visit, and how long you stay. Standard web analytics that help us understand which content people actually find useful.
When you contact us or sign up
- Your name, email, and phone number
- Basic details about your financial situation
- What you're hoping to achieve with financial planning
- Any specific concerns or questions you have
When you become a client
This is where we collect more detailed financial information. Income sources, assets, debts, investment accounts, superannuation details. We need this to actually help you create a solid financial plan.
We might also collect information about your family situation, employment, and long-term goals. Financial planning isn't just about numbers on a spreadsheet.
How We Use Your Information
We're not in the business of selling your data to advertisers or spamming you with unrelated offers. Your information serves specific purposes related to financial planning services.
| Purpose | What This Means |
|---|---|
| Service delivery | Creating your financial plan, answering your questions, providing ongoing advice |
| Communication | Sending appointment reminders, plan updates, educational resources you've requested |
| Legal compliance | Meeting Australian financial services regulations and record-keeping requirements |
| Service improvement | Understanding which tools and resources actually help clients achieve their goals |
If you've agreed to receive our newsletter or updates, we'll send relevant financial planning tips and news. You can unsubscribe anytime through the link in every email we send.
Data Protection and Security
Financial information is sensitive. We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.
Technical safeguards
- Encrypted data transmission using SSL/TLS protocols
- Secure servers with regular security updates and monitoring
- Access controls limiting who can view client information
- Regular security audits and vulnerability assessments
Operational safeguards
Our team receives regular training on privacy and data protection. We use confidentiality agreements with all staff and contractors who might access client information.
Physical documents are stored in locked facilities with restricted access. When we're done with paper records, they're securely destroyed through certified shredding services.
When We Share Information
We don't sell your information to third parties. But financial planning sometimes requires sharing certain details with specific service providers.
Service providers
We work with technology platforms, software providers, and professional services that support our financial planning work. These providers might access your information to perform specific functions, but they're bound by confidentiality agreements.
Financial institutions
When implementing your financial plan, we might need to share information with banks, investment platforms, or superannuation funds. This only happens with your explicit consent and only for the specific transactions you've authorized.
Legal requirements
Sometimes Australian law requires us to disclose information. ASIC, the Australian Taxation Office, or law enforcement agencies might request client information in specific circumstances. We comply with valid legal requests while protecting your rights to the extent possible.
Your Privacy Rights
Under Australian privacy laws, you have specific rights regarding your personal information. These aren't just theoretical concepts, they're practical rights you can actually exercise.
Access your data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct inaccuracies
Ask us to update or correct information that's wrong or outdated. Accurate data makes for better financial planning anyway.
Request deletion
Ask us to delete your information, subject to legal record-keeping requirements that apply to financial services.
Restrict processing
Limit how we use your information in specific circumstances, like when you're disputing data accuracy.
Data portability
Receive your information in a structured, commonly used format that you can transfer to another service provider.
Withdraw consent
Revoke consent you've previously given for specific data processing activities, like marketing communications.
Send your request to contact@wobutzenoopusi.com with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. If your request is complex, we might need up to 60 days, but we'll let you know if that's the case.
Data Retention
We can't keep your information forever, but we can't delete it immediately either. Australian financial services regulations require us to maintain certain records for specific periods.
Active clients
While you're an active client, we maintain your full financial planning records. This lets us provide ongoing advice and track progress toward your goals.
After the relationship ends
We're required to keep financial advice records for seven years after our last interaction. This protects both you and us if questions arise about past advice or services.
After the legally required retention period, we securely delete or destroy your information. There's no reason to keep it longer than necessary.
Marketing data
If you're on our mailing list but not a client, we'll keep your contact information until you unsubscribe or ask us to delete it. Simple as that.
Cookies and Tracking
Our website uses cookies and similar technologies. These are small text files that help the site function properly and give us insights into how people use our content.
Essential cookies
Some cookies are necessary for the website to work. These remember your preferences, keep you logged in, and ensure the site functions as intended. You can't really disable these without breaking core functionality.
Analytics cookies
We use analytics tools to understand which content helps people and which pages need improvement. This data is aggregated and doesn't personally identify you.
Managing cookies
Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how the website works for you.
International Data Transfers
We primarily store data in Australia, but some of our technology providers use servers in other countries. When your information is transferred internationally, we ensure adequate protection measures are in place.
Our service providers are contractually required to protect your data according to Australian privacy standards, regardless of where their servers are located.
Children's Privacy
Our services are designed for adults managing their own finances. We don't knowingly collect information from anyone under 18 without parental consent.
If you're a parent setting up financial planning for your children's future, you're providing that information on their behalf. We treat this data with the same care and protection as any other client information.
Changes to This Policy
Privacy practices evolve. Laws change, technology advances, and our services develop. When we update this policy, we'll post the new version here with an updated date.
For significant changes that affect how we handle your information, we'll notify you directly via email. You'll have the opportunity to review the changes and decide if you're comfortable continuing to work with us.
Complaints and Disputes
If you have concerns about how we've handled your personal information, we want to know. Start by contacting us directly at contact@wobutzenoopusi.com. We'll investigate and respond to your complaint within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent regulator for privacy matters in Australia.
Website: www.oaic.gov.au | Phone: 1300 363 992 | Email: enquiries@oaic.gov.au